SHIPPING & RETURNS

GH Boutique LLC | ghboutiquesalon.com

SHIPPING POLICY

Processing Time All orders are processed within 1–3 business days of purchase confirmation. Orders placed on weekends or holidays will begin processing the next business day. You will receive an email confirmation with tracking information once your order has shipped.

Shipping Time Standard shipping takes 1–3 business days after processing. Total delivery will not exceed 7 days from the order date for all in-stock items.

Shipping Costs Estimated shipping costs are calculated at checkout based on your location and order weight.

Custom & Made-to-Order Items Custom wig orders and made-to-order items may require up to 7 additional processing days. All custom items will ship within 7 days of completion. You will be notified via email when your order is ready and again when it ships.

Tracking A tracking number will be emailed to you as soon as your order ships. If you have not received tracking information within 5 business days of placing your order, please contact us at ghboutiquesalon@gmail.com.

Shipping Carrier Orders are shipped via USPS or UPS. GH Boutique LLC is not responsible for carrier delays, lost packages, or circumstances outside of our control once the order has been handed to the carrier. If your package is lost or damaged in transit, please contact us and we will work with the carrier on your behalf.

RETURNS & REFUNDS POLICY

Eligibility We accept returns on hair extensions, wigs, closures, and frontals within 14 days of the delivery date, provided the item meets all of the following conditions:

• Item is unopened and in its original packaging
• Item has not been installed, colored, cut, or altered in any way
• Item is in the same condition as received

How to Initiate a Return Email ghboutiquesalon@gmail.com within 14 days of delivery with the following:

• Your full name
• Order number
• Reason for return

Our team will respond within 2 business days with return instructions and the return shipping address. Returns sent without prior approval will not be accepted.

Return Shipping Return shipping costs are the responsibility of the customer unless the item was received defective or incorrect, in which case GH Boutique LLC will cover the return shipping cost.

Return Address GH Boutique LLC at 2329 Veterans Memorial HWY SW Austell, Georgia 30168

Refunds Once your return is received and inspected, we will notify you by email. Approved refunds will be issued to your original payment method within 5–7 business days. Refunds will not be issued as store credit or gift cards.

Non-Returnable Items The following items are not eligible for return:

• Hair that has been opened, installed, colored, cut, or altered
• Items purchased during a final sale or promotional event marked as non-returnable
• Items returned after the 14-day return window

Defective or Incorrect Items If your order arrives defective or incorrect, contact us within 2 business days of delivery at ghboutiquesalon@gmail.com. Include your order number and a photo of the item. We will arrange a replacement at no cost to you.

Exchanges At this time we do not offer direct exchanges. If you would like a different product, please initiate a return for the original item and place a new order.

CONTACT US

For any shipping or return questions, reach out to us directly:

GH Boutique LLC

Email: ghboutiquesalon@gmail.com

Phone: (770) 268-1681